Terms and Conditions

Before you agree to let your Property with us, The Lettings Company (NI) Ltd (company registration number NI607961) (“us”, “our”, “we”, “Lettings Company”) and use our site www.lettings-company.com (“Website”) or use one of our related services, we need to make sure that you understand and accept these terms and conditions. If you do wish to question anything in these terms and conditions, please contact us at info@lettings-company.com

To agree to the following terms and conditions, you must be the beneficial owner/ landlord of the property being let or have the permission of the beneficial owner/ landlord to let the property, or you are interested in letting a property that we have listed. You also cannot be an estate agent operating on behalf of the beneficial owner without expressed written consent of the beneficial owner/ landlord of the property.

Our agreement with you includes (i) these Terms and Conditions (ii) lettings company’s Privacy Policy, (iii) lettings- company’s Cookies Policy, and (iv) any disclaimers, guidelines or other terms posted on the relevant web page(s) of the Website or included in printed publications, and forms the basis on which you agree to appoint us, and we agree to act, as your letting agent to let the property, or to offer you Services or Third Party Services (defined together as the “Agreement”)
You will be deemed to have accepted the Agreement on the earlier of the following events, i) your ticking of an acceptance box on the Website, ii) your payment for any Services; or iii) any alternative form of electronically recorded acceptance, or iv) your acceptance of any package we offer.

We need to ensure that you understand the terminology being used across the site, in our terms of service, our terms and conditions and in the pursuit of letting out a property, or letting a property as a tenant. Below we have clearly set out these terminology definitions and the explanations of them.


“Binding Date” 

is the date on which a Tenancy Agreement is “executed” and thereby technically becomes a legally binding contract after either parties (or their authorised representatives) have signed.

“the Landlord” 

includes the person or persons for the time being who owns the interest in a Property which gives the right to possession of it when this Tenancy ends. 

“the Tenant” 

includes the person or persons who for the time being is entitled to the Property under an Agreement.

“the Lead Tenant” 

means (i) in the case of Joint Tenants, one of their number who has been nominated to act on their behalf; and (ii) where there is a Third Party, the person nominated to act on behalf of the Tenant(s) and the Third Party.

“Third Party” 

means a person who has paid funds in respect of a Tenancy to a Landlord on behalf of a Tenant.

“the Guarantor” 

means the person or body who undertakes to pay and make good to the Landlord all losses in the event of non-payment of rent or the breach of any of the covenants contained within an Agreement by the Tenant.

“the Landlord’s Agent” 

means Lettings Company, or any other person notified to the Tenant who is acting from time to time on the authority and on behalf of the Landlord.  

“the Property” 

means the premises which have been agreed to be let including any parts of the exterior forming part of the let (e.g. gardens, paths, fences, boundaries or outbuildings).  Where the premises is a Flat or forms only part of a property the letting includes the use, with others, of communal access ways, gardens and other similar facilities to which the Landlord is entitled under the  terms of an agreement. 

“the Contents” 

means the Landlord’s furniture, furnishings, fixtures, fittings and effects including sanitaryware, floor ceiling and wall coverings, decorative features, white goods and other equipment specified in an Inventory.

“the Inventory” 

means the Inventory of Contents and Schedule of Condition which refers to any document prepared by the Landlord, the agent or an inventory clerk and provided to the Tenant detailing the Landlord’s fixtures and fittings, the décor and condition of the premises generally.  Such document may be relied upon at the end of the Tenancy in assessing damage or compensation for damage (over and above fair wear and tear) and so should be checked carefully at the start of the Tenancy and any significant mistakes or mis-descriptions notified in writing to the Landlord or his agent as soon as practicable and a copy kept for future reference in order to avoid later disputes.

“the Deposit” 

means the sum paid by the Tenant to the Landlord in respect of any damage or disrepair occasioned to the Property (save for fair wear and tear) including in respect of any rent and claims for damages to the Contents or any other obligation contained an Agreement.

“fair wear and tear”

means loss, damage or depreciation that naturally and inevitably occurs from reasonable and ordinary use or exposure or aging.

“the Term” 

means the length of the letting agreed.

“the Tenancy”

 means the full period of occupation of the property by the Tenant for the defined term.

“Tenants’ Joint & Several Liability”

Where the Tenant consists of more than one person, their actions and obligations shall be joint and several in all respects which means that each Tenant is wholly responsible for all Tenant obligations and sums due, not just a proportionate part.  If one or more persons fail to comply with their obligations or pay their proportion of any sums due, the other occupants named as Tenant are obliged to pay the difference.  

“Landlord or Guarantor Joint & Several Liability” 

Where there are two or more persons included in the expression “The Landlord” or “the Guarantor” the obligations belonging to the Landlord or the Guarantor shall be the joint and several responsibility of all persons included in these expressions and shall continue until all liabilities have been discharged in full.

These Terms and Conditions (Terms) apply to your use of the site (lettings-company.com). If you do not accept these Terms you may not use the site but your continued use will be a deemed acceptance.

  1. You understand and agree that by entering personal information into various portions of the site, for example joining a mailing list, that your personal information will be stored and used in compliance with GDPR.
  2. On arranging a valuation or viewing booking via the site, you will be directed to our online bookings platform which will require you to enter a limited amount of personal information; this personal information will be shared across relevant 3rd party service operators in order to provide the services of which you have requested. For example creating a viewing request sends your personal information to our CMS system. Our third party suppliers and their details can be found in our Privacy Policy.
  3. Creating a valuation booking and agreeing to our terms and conditions means that you;
    (3.1) allow us to conduct research on your property and its history
    (3.2) allow us to request information within the public domain and use this information as   
              a  means to aid us in an accurate valuation of your property
    (3.3) allow us to confirm your booking via email as well as text message
    (3.4) allow us to attend your property at the time and date specified in your booking for
               the purposes of a rental valuation (Save in the case of government guidance
               where a virtual appointment can be offered in place meeting in person)
  4. Creating a viewing booking and agreeing to our terms and conditions means that you;
    (4.1) allow us to confirm your booking via email as well as text message
    (4.2) allow us to attend the property at the time and date specified in your booking for
              the purposes of a rental viewing (Save in the case of government guidance
              where a virtual appointment can be offered in place meeting in person)
  5. By listing your property for rent with Lettings Company you agree to our terms of service which will be provided to you upon completion of a valuation and that these terms are the basis which will form a contract between Lettings Company and you as a landlord.
  6. On application from users/ interested parties pursuing a property, all prospective tenants will be passed across to our third party tenant reference supplier and it is this service provider who will check the suitability and credit worthiness of the prospective tenants. Findings will be divulged to the landlord as the only relevant party, upon agreement the property will become let agreed and removed from active advertising. In the event of a landlord refusing an application the process will continue until a suitable tenant is found.
  7. Users joining our mailing list will be kept updated of our property listings, company news, blog updates and any other suitable information we feel maybe necessary to share from time to time. You also agree to receive these items via our third party supplier of whom we use for mailing list capability. Further information on third party suppliers can be found in our Privacy Policy.


Nothing within these terms and conditions is intended to limit the rights of a Consumer within the meaning of the Consumer Rights Act 2015. Reliance on these terms and conditions

We intend to rely on these Terms as being the terms and conditions of the contract between You and Us. Any changes to the terms and conditions that You wish to make should be put in writing but no changes will be made to these terms and conditions without Our written agreement.

We reserve the right to change these terms and conditions at any time and any changes will be posted on our Website. Your continued use of our Website after such notification shall constitute your acceptance of those terms.


Copyright in the Website (including all text, graphics, logos and software) may be owned or licensed by us and information procured from a third party may be the subject of copyright owned by that third party. Except as expressly authorised by Us in writing you may not adapt, reproduce, store, distribute, print, display, perform, publish or create and derivative works from any part of Our Website, commercialise any information, products or services obtained from the same. Lettings-company.com includes trademarks owned by us including, but not limited to the Lettings Company trade mark and You must not use any of our trade marks for any purposes whatsoever.


You agree to indemnify, defend and hold Us (including Our shareholders, officers, directors, employees, agents and suppliers) harmless from any and all claims or demands including those made by any third party due to or arising out of Your use of lettings-company.com Website, Our Services or any person using Your Login Information with or without Your consent.

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to and does not give any person who is not a party to it the right to enforce any of its provisions.


If you have any questions or comments about these terms and conditions, or you wish to make a complaint, please contact us:

a. by post to: Lettings Company HQ, 2 Milltown Lodge, Antrim, Co. Antrim, BT41 4PQ

b. by email at: info@lettings-company.com

c. by telephone on: 07983567878